Why are balances not loading or showing in Coin98 Super Wallet?

If balances are not loading or showing in Coin98 Super Wallet, the issue is usually caused by internet connectivity, an outdated app version, unstable RPC, inactive wallet or blockchain settings, a hidden token, an unsupported token, a wrong network or chain, or a temporary bug.

What should I check first?

Follow these checks in order to find the most common reasons a balance does not appear in Coin98 Super Wallet.

1. Check your internet connection

Make sure your Wi-Fi or mobile data connection is stable. A weak connection can prevent Coin98 Super Wallet from loading balance data correctly.

2. Update Coin98 Super Wallet to the latest version

An outdated app version can cause display issues or missing balances.

• iOS: https://ios.coin98.com/

• Android: https://android.coin98.com/

3. Wait if the RPC is unstable

If the blockchain RPC is unstable, Coin98 Super Wallet may not be able to fetch your balance correctly. In this case, please wait for the RPC to stabilize and try again later.

4. Check whether the wallet and blockchain are activated

Your balance may not appear if the wallet is inactive in Manage Wallets or if the blockchain is inactive in Manage Blockchains.

• Check whether you have activated the blockchain that holds your funds in Manage Blockchains.

• Check whether the wallet that holds your funds is activated in Manage Wallets.

How to activate a wallet on Coin98 Super Wallet | Coin98docs.coin98.com

5. Check whether the token is hidden

If the token is hidden, it will not appear in your wallet balance view. Open the hidden token section and confirm whether the token has been hidden.

6. Check whether the token is unsupported

If the token is not supported yet, add it as a custom token first. If the token is listed on Coingecko, contact the Coin98 Support team through Live Support, and request support for the token in Coin98 Super Wallet.

The token may be supported, but you may be using or activating the wallet for the wrong network or blockchain in Manage Wallets. Please make sure the wallet address containing the token balance is activated on the same blockchain or network as the token. If necessary, restore the wallet on the correct blockchain

7. Check whether the issue is a temporary bug

If all settings are correct and the balance still does not show, the issue may be caused by a bug. Wait for the dev team to fix the problem, or report the issue through Live Support.

What do the key terms mean?

• RPC: The connection Coin98 Super Wallet uses to read data from a blockchain.

• Manage Wallets: The section where you activate or deactivate wallets in Coin98 Super Wallet.

• Manage Blockchains: The section where you activate or deactivate blockchain networks in Coin98 Super Wallet.

• Hidden token: A token that is turned off in the wallet view, so it does not appear in the balance list.

• Unsupported token: A token that Coin98 Super Wallet does not currently support for automatic display when a balance is detected, and may need to be added manually as a custom token.

When should I contact Coin98 Support?

Contact Live Support if you have checked all possible causes and your balance is still incorrect. Please beware of scammers pretending to be support staff.

• Live Support hours: 10:00–17:00 (UTC+7), Monday to Friday.

• If you contact us outside Live Support hours, please leave the details of your issue, and the Coin98 Support team will get back to you via email as soon as possible. Alternatively, you can return during our support hours.

FAQs

Why is my balance not showing even though the funds are on-chain?

This usually happens because Coin98 Super Wallet is unable to display the balance properly due to common causes such as an unstable RPC, a hidden token, an inactive wallet, or the wrong network being activated.

Can a hidden token still be in my wallet?

Yes. A hidden token can still exist in the wallet, but it will not appear in the visible balance list until it is unhidden.

What should I do if the token is supported but the balance still does not appear?

Check that the wallet address and the blockchain or network match the token’s chain. If the network is correct and the balance still does not show, contact Live Support.

Do I need to activate both the wallet and the blockchain?

Yes. Coin98 Super Wallet may not show balances correctly unless both the wallet and the relevant blockchain are activated in the app.

How do I fix an unsupported token in Coin98 Super Wallet?

Add the token as a custom token first. If the token is listed on Coingecko, contact Coin98 Support through Live Support and request support for the token.

What if none of the troubleshooting steps work?

If the app is updated, the connection is stable, the wallet and blockchain are activated, the token is not hidden, and the network is correct, the issue may be a temporary bug. Contact Live Support for help.

How can I avoid scam support messages?

Use only official Coin98 support channels, especially Live Support (https://livechat.coin98.com/). Do not share your seed phrase, private key, or recovery information with anyone.